FREQUENTLY ASKED QUESTIONS (FAQ)
Why do we have to introduce a cancellation policy?
Our practices aim to provide the best possible care for you with modern facilities and excellent professional services. There is an ever-increasing demand to see our professionals but they can only consult a limited number of patients per day. When an appointment is scheduled for you, that time has been set aside for you and when it is missed, that time cannot be used to treat other patients who need our professional help.
If you do not show up for your appointment or notify us of your inability to attend your appointment before 9.30am on the business day prior to your scheduled appointment, the time that is allocated for your visit cannot be used to treat other patients who are on the waiting list. Failure to comply with the scheduled appointment (no show) or failure to cancel the appointment with adequate notice (no call, email or SMS response) will incur a full cancellation fee.
Rescheduling missed appointments for you also ties up future appointments, further diminishing the availability of health care for others.
As a private health care provider, we do not receive any government funding and need to run the practice efficiently and offer compassionate service to our patients. You may agree with that administering a policy, which is adversely fair, is the best way to help the community and keep the costs at a minimum.